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A mid-sized oil exporter supplying to Southeast Asia and Middle East markets was
handling large-ticket transactions regularly, with monthly inflows of ₹3–4 crore.While
volumes were strong, the finance team faced ongoing challenges:

• FX margins (~0.8–1%) quietly reducing overall realization
• $40–$60 deductions on every transaction due to correspondent banks
• INR credits taking 3–5 working days, affecting working capital cycles
• Difficulty in planning payments to suppliers due to uncertain timelines
  Even small inefficiencies became significant due to the high transaction values.

Xchangepe Solution:

The exporter shifted collections to Xchangepe to improve efficiency and predictability.

• Lower FX markup (~0.2%) with full transparency
• No correspondent bank deductions
• Faster settlements (same day / T+1)
• Ability to track and manage all remittances digitally

Results and Benefits:

• Annual savings of ₹60+ Lakhs
• Faster access to funds helped in better inventory and payment planning
• Improved visibility on inflows and FX rates
• Reduced dependency on bank coordination

Conclusion

For high-volume exporters, even small improvements in FX and
settlement speed create a big impact. Xchangepe helped the exporter improve margins
while bringing predictability to their cash flow.

A Chartered Accountant managing multiple export clients across IT services and
consulting was regularly dealing with client queries around inward remittances.
From the CA’s perspective, the issues were repetitive and time-consuming:

• Clients often complained that “INR received is less than expected”
• Banks did not clearly disclose FX margins (1.5–2.5%)
• Frequent follow-ups were needed for FIRA, IRM, and documentation
• Each bank had a different process, making it hard to standardize
  This not only affected client satisfaction but also increased the CA’s operational
  workload.

Xchangepe Solution:

The CA introduced Xchangepe to a few clients initially to test the experience.

• Transparent FX rates shown before conversion
• Instant FIRA availability on dashboard
• Faster settlements (T+1 or within hours)
• All remittance details in one place

Results and Benefits:

• Significant reduction in client complaints around FX
• Time saved on follow-ups with banks
• Clients experienced better realization and faster credits
• Improved client trust and long-term retention

Conclusion

For the CA, Xchangepe was not just a cost-saving tool but a way to deliver a smoother
and more professional experience to clients—leading to stronger relationships and less
operational stress.

A Bangalore-based freelance performance marketer working with clients in the US and
UK was receiving monthly payments of around $10,000–$15,000. While the work was
consistent, the actual INR credited always felt lower than expected. Every month, the
freelancer faced small but repeated issues that added up over time. Payments received
via PayPal or bank transfers came with high FX margins (3–4%) Multiple deductions
(platform fees + bank charges) made it difficult to track actual earnings Funds usually
took 2–3 days to reflect, impacting personal cash flow No clear visibility on what rate
was applied vs what was expected.Over time, this led to a constant feeling of “losing
money somewhere” without clarity.
Xchangepe Solution:
After moving to Xchangepe, the freelancer started receiving payments via a USD virtual
account.

• Payments came in faster (same day / next day)
• FX conversion was done at a fixed, transparent markup (~0.5%)
• No hidden deductions, everything visible upfront
• Could choose when to convert USD to INR, depending on rates

Results and Benefits:

• Savings of ~₹30,000–₹50,000 per month compared to earlier setup
• Better clarity on actual earnings
• Improved cash flow management
• Less dependency on multiple platforms and follow-ups

Conclusion:

For freelancers, where margins directly impact personal income, Xchangepe helped
bring clarity, control, and better realization—turning a confusing process into a
predictable one.

A processed gherkin exporter supplying buyers across Europe and the Middle East was
generating annual export revenues of ₹25–30 crore, with monthly realizations of ₹2–2.5
crore across EUR, USD, and AED. While export volumes were strong, the exporter faced
recurring challenges around FX conversion, settlement delays, and compliance
coordination with their bank.
Xchangepe’s realization analysis showed that the bank was effectively applying a 1% FX
conversion margin, without offering any upfront rate transparency. Each inward
remittance also attracted EUR 40 in correspondent bank charges, along with additional
handling and processing fees. INR credits were typically delayed by 3–4 working days,
affecting liquidity planning. Beyond costs, the exporter spent significant time following
up with the bank for FIRA copies, which were required to generate IRM numbers and
complete the BRC process—making compliance more manual than it needed to be.
After routing export proceeds through Xchange.pe, the exporter experienced a clear
shift in efficiency. FX conversions were executed at a transparent 0.35% markup over
interbank rates, with zero correspondent and handling charges. INR credits were
received on a T+1 basis, improving predictability and working capital management.
Compliance processes were simplified significantly. FIRAs were instantly available on
the dashboard and could be directly used for IRM generation, enabling smooth and
timely BRC processing without repeated bank coordination. All compliance documents
were stored centrally for easy access.

Key Outcomes (Annualised):

• FX savings: ₹18–20 Lakhs
• Correspondent & handling charges eliminated: ₹3–4 Lakhs
• Handling fee savings: ₹2.5 Lakhs
  Total annual savings of approximately ₹25–27 Lakhs, along with faster realizations and
  a much smoother compliance experience.

An India-based IT and business support services exporter working with clients across
the US and Europe was receiving foreign payments regularly through a leading private
sector bank. With annual international inflows of around ₹12–15 crore across USD,
EUR, GBP, and CAD, the company assumed its banking costs were “standard.” However,
despite steady volumes, the finance team consistently noticed that the INR credited was
lower than expected, with no clear explanation from the bank.
A detailed FX and charges analysis conducted by Xchangepe revealed that the bank was
effectively charging a 2.5% FX conversion margin over interbank rates, even though this
margin was not mentioned anywhere in the credit advice or transaction statements. In
addition, USD 30 per inward was being deducted as correspondent bank charges, along
with routine handling and processing fees. All of these charges were further increased
by 18% GST, while INR credits typically came in 3–4 working days after funds were
received. With average monthly inflows of nearly USD 150,000, these hidden costs were
quietly eroding margins and delaying cash flows.
After moving its international collections to Xchangepe, the company saw an immediate
improvement in both transparency and outcomes. Payments were converted at a fixed
0.5% markup over interbank rates, with no correspondent or handling charges, and INR
credits were consistently received on a T+1 basis. For the first time, the finance team
could see the exact FX rate and charges before conversion, making reconciliation and
forecasting far simpler.
From a compliance perspective, operational friction was also removed. FIRA copies
became instantly available on the Xchangepe dashboard, eliminating the need for
repeated follow-ups with bank relationship managers. All remittance data and
documents were available in one place, making audits and reporting effortless.

Key Outcomes (Annualised):

• FX margin savings: ₹21 Lakhs
• Correspondent & handling charges eliminated: ₹3.5 Lakhs
• Handling-related costs and taxes saved: ₹1.8 Lakhs
  Total annual savings of approximately ₹26 Lakhs, along with faster settlements and far
  better visibility into FX costs.