Site Title

A Chartered Accountant managing multiple export clients across IT services and
consulting was regularly dealing with client queries around inward remittances.
From the CA’s perspective, the issues were repetitive and time-consuming:

• Clients often complained that “INR received is less than expected”
• Banks did not clearly disclose FX margins (1.5–2.5%)
• Frequent follow-ups were needed for FIRA, IRM, and documentation
• Each bank had a different process, making it hard to standardize
  This not only affected client satisfaction but also increased the CA’s operational
  workload.

Xchangepe Solution:

The CA introduced Xchangepe to a few clients initially to test the experience.

• Transparent FX rates shown before conversion
• Instant FIRA availability on dashboard
• Faster settlements (T+1 or within hours)
• All remittance details in one place

Results and Benefits:

• Significant reduction in client complaints around FX
• Time saved on follow-ups with banks
• Clients experienced better realization and faster credits
• Improved client trust and long-term retention

Conclusion

For the CA, Xchangepe was not just a cost-saving tool but a way to deliver a smoother
and more professional experience to clients—leading to stronger relationships and less
operational stress.